With you every step of the way
We hate it when our products don't live up to expectations!
And we especially dislike the impact on you and your clientele. For that we apologize!
Follow these steps to ensure a swift and successful resolution to your situation.
If you’d like to view our Limited Warranty details, CLICK HERE
01
Confirm Issue
Please validate concerns before completing this process.
If both Field and Bench testing is unsuccessful, prepare your device for shipping and proceed to Step 2.
02
Ship Product
New RMA Address!
Prepare and ship your items to:
Steady Brand RMA
100 Commons Rd Ste 7
Dripping Springs, TX 78620
Insurance is recommended as we are not liable for lost packages.
Carrier Name and Tracking # is required for Form Submission.
03
Submit Request
Serial Number is required. Any explanation of behavior is helpful to expedite our warranty evaluation.
Each device requires its own Warranty Request. However, you may enter the same tracking info for multiples in the same package.